Corporate Compliance and Code of Conduct

Acadia Healthcare has an active Compliance Program and Code of Conduct intended to promote ethics and integrity while completing the mission of helping our clients attain their full potential by delivering quality behavioral healthcare services in a caring, supportive and financially responsible environment. It is expected of all Acadia Healthcare affiliates whether contracted, credentialed or employed, to be alert and sensitive to situations that could result in improper, unethical or illegal conduct. Each Acadia Healthcare affiliated individual has an obligation and responsibility for reporting any activity by an employee, physician, board member, contractor or a vendor that appears to violate applicable laws, rules, and regulations or our Code of Conduct. Do not hesitate to ask for assistance from our Chief Compliance Officer if there are any questions about the information in the Code or any other compliance related concerns. Acadia’s compliance program exists as a resource to help Acadia meet its ethical and compliance obligations.

Acadia Healthcare does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment.

Compliance Contacts
Eliot Kerner
Chief Compliance Officer
Acadia Healthcare
6100 Tower Circle, Suite 1000
Franklin, TN 37067

Compliance Ethics Hotline
1 (888) 610-6593

Web-Based Submission
To submit a concern, click here for the Acadia Compliance Alert Form.

Grievances

In the event a patient or the patient’s family or representative has a concern/grievance, he/she is encouraged to do one or more of the following:

  • Inform or ask any staff member,
  • Speak to the Case Manager/Social Worker, Department Director or Manager of the area involved
  • Request to speak with the facility Patient Advocate at (702) 646-5000 ext. 131

Notify the State of Nevada Department of Human Resources Health Division

Bureau of Licensure and Certification

4220 S. Maryland Parkway, Suite 810, Building D

Las Vegas, NV  89119 (702) 486-6515

Concerns regarding section 504 of the Rehabilitation Act, prohibiting discrimination based on handicap and disability may be reported through the Office of Civil Rights at

Office for Civil Rights

US Department of Health and Human Services

50 United Nations Plaza-Room 322

San Francisco, CA 94102

(415) 437-8310; (415) 437-8311 for TDD

(415) 437-8329 FAX

Contact the Quality Improvement Organization (QIO) if a Medicare Patient at HealthInsight (Southern Nevada Office) is outlined as follows:

500 S. Rancho Dr, Suite C-17

Las Vegas, NV  89106

(702) 385-9933 PHONE  (702) 385-4586 FAX

Patient Right’s

  • You have the right to a humane and safe environment that affords reasonable protection from harm.  You have the right to be free from mental and/or physical abuse and free from chemical and physical restraints, except when necessary to protect you from injury to yourself or others.
  • You have the right to appropriate privacy with regard to personal needs, without discrimination by race, religion, sex, sexual orientation, age or handicap.  This facility does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or participation in its programs, services and activities.
  • You have the right to know the cost of your care, how much of the cost will be charged to you, what fees are paid by other resources in your behalf, what these payments cover, and any limitation placed upon the duration of services.
  • You have the right to be treated in the least restrictive environment consistent with your condition, to be free from mistreatment, abuse, neglect and exploitation.
  • You have the right to actively participate in the development of an individualized treatment plan and to have the plan periodically reviewed.  This includes the right to receive an explanation of treatment goals, methods, therapies and alternatives as well as to know and to meet with the professional staff members responsible for your care, and to know their staff positions.
  • You have the right to refuse treatment and medication to the extent permitted by law, and to be advised of the consequences of refusing treatment or medication against medical advice.
  • You have the right to access your medical records when consistent with your best interest, and to have your records kept confidential to the extent permitted by law.
  • You have the right to wear your personal clothing, unless your clothing is determined to be inappropriate for wear within the provisions of program policies.
  • You have the right to the following unless restricted in your medical record by your attending physician:
  1. To receive and send unopened personal mail (without delay or censorship).  However, your attending physician or designated staff member may direct that the incoming mail be examined if there are reasonable grounds to believe that the incoming mail contains items that may be dangerous to you, other group members or program staff.
  2. Receive visitors and make and receive telephone calls from family members and significant others involved in your treatment during times established in the group activities schedule.  You have the right to receive authorized visitors and to speak with them in private.  You are responsible for notifying your visitors of the time period during which they may visit and for informing them of program visitation policies.  Any visitor who has been using alcohol or drugs or is displaying inappropriate behavior will be directed to leave the unit.  Any visitor or family member desiring to visit with you who is not placed in writing on your visitor list will be denied visitation privileges by the staff.  The individual cannot be given any information concerning you.  The staff cannot confirm or deny your presence on the unit.
  3. To maintain and spend a reasonable amount of your monies and you shall be permitted to manage personal financial affairs.
  4. To participate or not participate in religious activities.
  5. To retain possession of your personal belongings, unless determined to be dangerous to your welfare or the welfare of others or determined to be contraband, within the provisions of program policies.
  6. You have the opportunity to exercise all civil rights, including voting.
  • You have the right to grievance and redress procedures to provide a forum for staff review and response to your communications, opinions and recommendations which preserves and maintains the therapeutic aspects of conflict, resolution and problem solving, while assuring the continuity of treatment and protection of your rights.  You shall be afforded the opportunity to voice grievances and recommend changes in policies and services to hospital staff and outside representatives of personal choice, free from restraint, interference, coercion, discrimination, or reprisal.  While we believe our internal grievance process should meet your needs you may also contact the state of Nevada for grievances at:

State of Nevada Department of Human Resources Health Division

Bureau of Licensure and Certification

4220 S. Maryland Parkway, Suite 810, Building D

Las Vegas, NV 89119 (702) 486-6515

The Joint Commission

(800) 994-6610

  • You have the right to secure an attorney to assist you with any legal problems.  If you feel that your rights have been abused, you have the right to communicate with an attorney or the appropriate state-governing agency.
  • You shall be permitted to communicate via sealed mail with the Nevada Department of Human Services, the Nevada Department of Health, and The Legal Center for People with Disabilities, legal counsel and the courts.